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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
I messed up and ordered (paid for) an extra sim card for my account, and also sent for (free) one for my son's account. So, I should have received 2 cards. I only received 1, which in the end is fine, I only needed one to set up my sons account. However, I would like to get rid of the instructions for a new SIM card on my…
Seems like Live Voicemail doest work with YouMail. Would it work with Lum's Voicemail service, and is there any plans on supporting iOS's Visual Voicemail? I'd probably sign up for voicemail if this worked.
I received notice for my membership renewal but noticed that the $25 reward for a new member signing up was not applied. Why?
I just signed up for Lum . Everything is working good. My phone is an iPhone 13 Pro. It is showing 3G instead of LTE. Is there a setting i have to adjust, i always had Lte when i was on Sasktel. Thanks.
When can Lum customers expect to be able to use wifi calling?
Both SIM cards on my phone and my wife's phone expired today Nov 24/23. Our membership renewals are in June and August. I wasn't aware the SIM cards also need renewing. No notice . Do we both need to apply for new SIM cards?
How do I set up 2FA on my LUM account? When I log on to my account, and choose Settings, then is a toggle for "Multi Factor Authentication", but when I change the toggle nothing happens.
Why does the type, sub category, category not let me type something in. Or why are t there choices for me to make Anyway I can type in my issue and comments but it won’t let me submit as I haven’t filled in the type I remember this happened before and then I figured it out. ?? Can’t remember and it should be simple.
Greetings. New to Lum - can anyone tell me why my data usage shows an entry that appears to occur every day at approx. 12:00am ? It's not a lot, but it is deducted from my bought data. Is it a Lum thing, or is it something my phone is doing? At that time of day (night?) my phone is home with me and connected to wifi, so…
Renewed my membership on Nov 23, 2023. My credit card was charged for the renewal. Today my phone was disconected . Online acount says payment was not processed, but according to my credit card account it was. WHAT IS GOING ON WITH MY ACCOUNT????????"
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