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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hi, I'm fairly new and was curious if Lum ever has a sale on data? Like is the 25GBs ever less than $80? I would for sure buy more even when not low on data if there was a decent discount.
I started activating my Lum simcard three days ago. Still waiting for Bell to send a text so I can initiate the transfer to Lum. Who do I contact? Thanks!
Hi all, my Mom signed up to Lum and loving it. She also has a Landline with Shaw (with a separate number) but the costs involved are increasing and it's not worth it to keep paying for two separate accounts. Is it possible for her to redirect her current landline number to her Lum account and keep her current Lum cell…
Worked yesterday. Today this. I tried: - airplane mode - reboot phone - take out SIM Putting SIM into a different phone results in the same issue. https://photos.google.com/photo/AF1QipO4j_wsGGsdFvpMEKysKQtoArxw7tevZ2nHFjNZ Anyone else experience this?
Does this have to be re-enabled every 90 minutes? It took about six hours after I requested a port until I got the authorization text and I didn't see it until it was too late.
What is my SIM PIN?
Anyone else experience really poor speeds in the US? Travelling through Montana, Wyoming, Idaho, now in Oregon, speeds have been absolutely terrible. As in, sometimes can barely load Goggle's landing page. Doesn't seem to matter if we've got 1 or 5 bars of LTE. I'd say signal strength is disappointing at times, but even…
Is it possible to move my sim card to a LTE mobile hot spot device. The LTE mobile hot spot device does not require a phone number. I want to use up my data bucket. I'm porting my existing number to a new provider.
For the past 24 hours or so, I have not been able to launch the mobile app. It is frozen on the opening screen with the logo. I have uninstalled the app, and reinstalled it. I have cleared the cache and the data. But nothing changes. I am currently in the US and using US data.
I have been out of the country and have just now put my lum SIM card back in. My phone has a message saying 'Switch to Sasktel?' And stuff about restarting my phone to install Sasktel apps. This text covers so much of my screen that I cannot navigate anywhere at all. No way to close it. Don't want to hit the 'restart and…
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