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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
The new look for the website seems fine however the usage history feature has problems. (1) There is now ability to download usage. Unfortunately the format is PDF which isn't very useful (better than nothing though). Previous discussions in this forum suggested that the ability to download usage in a format that could be…
Any word on new roaming agreements in addition to US , Mexico?
Hi, we are having trouble getting my husbands phone to show his new number under the esim. I just reset the APN settings and he finally can use his data, so just wondering if there is another setting I need to fix.
Can anyone help me i have activated sim card but there is no phone number
call gets dropped often this morning
I entered a wrong number to port can someone help me ? It won't let me correct it and is stuck on this
I just ordered a GPS system for my bicycle. It uses a sim card. Os there any way to add another passive sim card to my account so I can use the same data? Thank you.
Hi, Has anyone run into this? If anyone sends me a voice text from an iPhone or a video from any phone I don't receive it, but instead get a text from 6672: (Phone #) sent you a message with a media type not supported by your handset: Content-Type: audio/amr Content-Type: video/mp4 Content-Type: video/3gpp I can receive a…
I thought I selected the three month plan for autorenewal, but looks like I picked one year. My payment declined, but it won't let me switch from one year to three months.
Can I add a second phone to my Lum membership so it can also use the data I've purchased or do I have to get a separate membership and data pack for each phone? Thanks!
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