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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Attempting to recharging data bills my account but does not add data, anyone had this problem before?
Just signed up for a new Lum contract. Wondering if I’m entitled to the 6G and 3 mths for a dollar.
New Lum member, I have an iPhone XR iOS 14.8.1 and I cannot reply to messages sent to me from any android phone. I can receive messages but cannot reply (in both group text messages as well as 1-1). I have them switched to 'Secondary', I can call out and receive calls from the android users. I have re-booted my phone. I…
Hi, I activated my Lum eSim yesterday by selecting a new phone number because I had some issues with porting my old phone number but I actually wanted to transfer my phone number from Koodo. Is there still a way to port my old phone number?
It's been a while since we've had any mention of 5G development status. Any moderators want to jump in and give us an idea?
I accidentally canceled my account now my number and data is gone
Did anyone else receive a gift of 1 GB on their birthday? I am pretty sure I saw a notification about this on the Lum app on that day, but I see no record of it anywhere on the app now and nothing online about this benefit.
I forgot my voicemail pin, and I have message waiting for me. What can I do to reset the pin?
added account number and IMEI , IMEI was wrong and now i cant go back and redo with only the account number. super frustrating. The problem is the app is stuck and I can not redo the porting request @Lum_Mobile
I’m looking to update my IPhone to a 14-15will I need to update my SIM card ??
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