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When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
SaskTel is turning down its 3G wireless network on October 1, 2027. Since we're powered by SaskTel’s wireless network, here’s what that means for Lüm Mobile customers. After October 1, 2027: 3G devices will no longer work on SaskTel’s network Devices that are not Voice over LTE (VoLTE) compatible won’t be able to make…
Because we believe your mental health matters just as much as your mobile plan. We teamed up with Calm to help you stress less, sleep more, and live mindfully – whether you’re at home, at work, or on the go. It’s our way of supporting a healthier, more connected community. Learn more
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
I tried to pay my outstanding bill of $62.42, however after confirming the amount by pressing OK, then it says confirm purchase it charged to my debit card, the website did not show a confirmation of payment, so I tried paying again multiple times. nothing happened, my service was not restored. however my bank account…
Hi, I'm fairly new and was curious if Lum ever has a sale on data? Like is the 25GBs ever less than $80? I would for sure buy more even when not low on data if there was a decent discount.
I started activating my Lum simcard three days ago. Still waiting for Bell to send a text so I can initiate the transfer to Lum. Who do I contact? Thanks!
Hi all, my Mom signed up to Lum and loving it. She also has a Landline with Shaw (with a separate number) but the costs involved are increasing and it's not worth it to keep paying for two separate accounts. Is it possible for her to redirect her current landline number to her Lum account and keep her current Lum cell…
Worked yesterday. Today this. I tried: - airplane mode - reboot phone - take out SIM Putting SIM into a different phone results in the same issue. https://photos.google.com/photo/AF1QipO4j_wsGGsdFvpMEKysKQtoArxw7tevZ2nHFjNZ Anyone else experience this?
Does this have to be re-enabled every 90 minutes? It took about six hours after I requested a port until I got the authorization text and I didn't see it until it was too late.
What is my SIM PIN?
I need help with the following. I need to port out my Lum number to Sasktel. I need to then port a different number from a Sasktel account to the Lum account. How will I go about doing this?
Anyone else experience really poor speeds in the US? Travelling through Montana, Wyoming, Idaho, now in Oregon, speeds have been absolutely terrible. As in, sometimes can barely load Goggle's landing page. Doesn't seem to matter if we've got 1 or 5 bars of LTE. I'd say signal strength is disappointing at times, but even…
Is it possible to move my sim card to a LTE mobile hot spot device. The LTE mobile hot spot device does not require a phone number. I want to use up my data bucket. I'm porting my existing number to a new provider.
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