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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
SaskTel is turning down its 3G wireless network on October 1, 2027. Since we're powered by SaskTel’s wireless network, here’s what that means for Lüm Mobile customers. After October 1, 2027: 3G devices will no longer work on SaskTel’s network Devices that are not Voice over LTE (VoLTE) compatible won’t be able to make…
Because we believe your mental health matters just as much as your mobile plan. We teamed up with Calm to help you stress less, sleep more, and live mindfully – whether you’re at home, at work, or on the go. It’s our way of supporting a healthier, more connected community. Learn more
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
For the past 24 hours or so, I have not been able to launch the mobile app. It is frozen on the opening screen with the logo. I have uninstalled the app, and reinstalled it. I have cleared the cache and the data. But nothing changes. I am currently in the US and using US data.
I have been out of the country and have just now put my lum SIM card back in. My phone has a message saying 'Switch to Sasktel?' And stuff about restarting my phone to install Sasktel apps. This text covers so much of my screen that I cannot navigate anywhere at all. No way to close it. Don't want to hit the 'restart and…
The new look for the website seems fine however the usage history feature has problems. (1) There is now ability to download usage. Unfortunately the format is PDF which isn't very useful (better than nothing though). Previous discussions in this forum suggested that the ability to download usage in a format that could be…
Hi, we are having trouble getting my husbands phone to show his new number under the esim. I just reset the APN settings and he finally can use his data, so just wondering if there is another setting I need to fix.
Can anyone help me i have activated sim card but there is no phone number
call gets dropped often this morning
I entered a wrong number to port can someone help me ? It won't let me correct it and is stuck on this
I just ordered a GPS system for my bicycle. It uses a sim card. Os there any way to add another passive sim card to my account so I can use the same data? Thank you.
Hi, Has anyone run into this? If anyone sends me a voice text from an iPhone or a video from any phone I don't receive it, but instead get a text from 6672: (Phone #) sent you a message with a media type not supported by your handset: Content-Type: audio/amr Content-Type: video/mp4 Content-Type: video/3gpp I can receive a…
Can I add a second phone to my Lum membership so it can also use the data I've purchased or do I have to get a separate membership and data pack for each phone? Thanks!
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