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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
When people call me, they say my number is always busy. When i had the youmail voicemail active, it would automatically go to voice mail. I deactivated it thinking it was that program causing it but now it just becomes busy. I tried calling my phone with my wife's phone and it is busy. There are times when i can get…
I changed access point settings per the instructions on the forum. I can receive MMS messages but any time I try to send them it says "network error"
I can't get internet to work on my Samsung Galaxy S22 Ultra. It refuses to allow me to add an access point name for my eSIM. I've tried rebooting and performing a network reset but it always gives me the same error when I try to save my access point name settings. Calling and texting works, it's just data that doesn't.…
Over the past month or so when I go to make outbound calls I notice my device takes quite a long time before the call connects and starts ringing - usually around 10-15 seconds. Wondering if anyone else has run into this and if there's a fix or any config I can check? I'm using a Pixel 7 purchased directly from Google.
I just went through a day outage so hopefully this will help someone avoid the same thing. It started with a text in the morning I checked my dashboard and the data section was blank I was sure I still had around 20 gigs left but I went ahead and purchased more and the dashboard didn’t change. I now know the AI Help can…
My renewal was processed last night, but I'm not able to send or receive texts or phone calls. According to myLum, I have more than enough data available. I've rebooted the phone but still no luck. Any ideas what's going on?
I just moved everything to Lum; do I need to contact my previous carrier Sasktel to stop them billing me or is that taken care of automatically?
it says lum number and will not let me enter one in profil. It is stuck on pending for the assigned number and i can not fix. I bought this a week ago and it is still
Hi, I've purchased some US data for an upcoming trip - do I need to do anything on the phone, or will it automatically switch to the US data instead of Canada data ?
When at home and connected to wifi, it's still pulling out of data and not using the wifi for internet browsing and apps.
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