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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hi, does anyone know how long does it take to receive the eSIM via email after purchase? Thanks
Does lum currently support converting a physical sim into a esim, specifically on an iPhone? Thanks.
Anyone having difficulty placing voice calls from Mexico, if your call fails and you get an operator message in Mexican, try dialing the Mexico exit code before the phone number. so instead of 306-xxx-xxxx dial 001306-xxx-xxxx. We made several calls without having to do that then spent two frustrating days before Google…
Can I manage 2 phones and two memberships under a single account, or do I have to (or can I) create a second account under my name.
What happens if a subscriber spends an extended period of time roaming in another province? When I signed up for SaskTel last month, I was told by the representative that the system would eventually suspend my account if I was in another province for an extended period of time. I think he said I could potentially lose…
Just wondering if the $5 eSIM charge is only applicable to the first year? Thanks.
Since I switched to Lüm, my S22 Ultra has decided it likes spelling voicemail as "voicelail", when I invoke it by holding 1 on the keypad. Has anyone else experienced this?
I am in Puerto Vallarta. I purchased a GB of Mexico data. It works but the performance is terrible. I have left Network Selection setting on Automatic and the carrier shown is Telcel. Is it acceptable to change the Network Selection setting to manual and choose a different carrier? Will that affect my billing other than…
Hello o the 4g/LTE network I can barely be heard. But the moment i switch to 3g network its loud and clear. Any idea how to fix this? ZTE Cymbal 2 phone
Signed up in the Estevan area and I'm only given phone number choices with area code 639. Is 306 an option for a new phone number?
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