Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers!
We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Can I manage 2 phones and two memberships under a single account, or do I have to (or can I) create a second account under my name.
What happens if a subscriber spends an extended period of time roaming in another province? When I signed up for SaskTel last month, I was told by the representative that the system would eventually suspend my account if I was in another province for an extended period of time. I think he said I could potentially lose…
Just wondering if the $5 eSIM charge is only applicable to the first year? Thanks.
Since I switched to Lüm, my S22 Ultra has decided it likes spelling voicemail as "voicelail", when I invoke it by holding 1 on the keypad. Has anyone else experienced this?
I am in Puerto Vallarta. I purchased a GB of Mexico data. It works but the performance is terrible. I have left Network Selection setting on Automatic and the carrier shown is Telcel. Is it acceptable to change the Network Selection setting to manual and choose a different carrier? Will that affect my billing other than…
Hello o the 4g/LTE network I can barely be heard. But the moment i switch to 3g network its loud and clear. Any idea how to fix this? ZTE Cymbal 2 phone
Signed up in the Estevan area and I'm only given phone number choices with area code 639. Is 306 an option for a new phone number?
Hello, I just bought the maxwest neo flip to use for lum and cancel my sasktel plan. The IMEI says the neo flip is not recommended to be used with lum. Will it still work? Why is it not recommended? Is it because its a dumbphone with no app access? I dont mind using the computer to add data or do that stuff. it is VoLTE…
Hello.Once again I am not receiving any phone calls. It either goes straight to voicemail or says ‘call rejected’. And I can’t even access the call forwarding settings in the Lum app now. It either says ‘this service is not available’ or it lets me enter the voicemail number but then produces an error saying something went…
I enter my Imei for my Pixel 8, not Pro, and I get This phone in not RECOMMENDED for use with Lüm Any idea why this is?
It looks like you're new here. Sign in or register to get started.
