Lüm Mobile service is only available to roam and use in Canada, the U.S.* or Mexico.
Service will not work outside of these countries.
You can still take your phone internationally and explore other ways to use mobile service, like buying a SIM card from the international location you are travelling to or use Wi-Fi.
Many apps will allow calling on Wi-Fi, some examples include WhatsApp or Facebook Messenger.
If you are roaming in the U.S. or Mexico and cannot call, text or use your data, try the following steps:
- Make sure you have the right travel data in myLüm. You require a travel data plan for all usage in the U.S. or Mexico.
- Check how many bars you have.
- Check to see if you have data roaming turned on.
- If you are in the U.S. see the below note on U.S. roaming.
- Get someone you're with to text you. If you receive it but can't send texts, you may not have data.
- Call another number to check if the issue is with your number or the number you are dialing. Please ensure you are dialing the country code if required or holding the (+) sign on your dial pad as a short cut.
- Click your network selection - if one is showing, select it, if nothing is showing go back to automatic.
- Toggle Airplane mode.
- Remove and insert your SIM card. If you have an eSIM, you will need to reinstall.
- Restart your phone.
- Check the Discussion threads to see if there's an outage.
- Let the community know and one of our members will help you.
- If the community couldn't help you, submit a Get Support request.
*Roaming U.S. network partners (AT&T and T-Mobile) turned down their 3G networks
- AT&T shutdown Feb 2022
- T-Mobile shutdown July 2022
We relied on these partners 3G networks to enable traditional voice calling when you travel to the U.S. - therefore, voice calls (incoming and outgoing) will not work after these shutdown dates while roaming in the U.S.
Data and text messaging will still continue work. A great alternative is to use data-based voice services like Facetime or WhatsApp - but please be aware that 911 does not work from these apps.
We also launched VoLTE on July 1, 2022 - which means that VoLTE capable phones can still make voice calls from the U.S.