Lüm Mobile service is only available to roam and use in Canada, the U.S. or Mexico.
Service will not work outside of these countries.
You can still take your phone internationally and explore other ways to use mobile service, like buying a SIM card from the international location you are travelling to or use Wi-Fi.
Many apps will allow calling on Wi-Fi, some examples include WhatsApp or Facebook Messenger.
🚩See our coverage page for more information about roaming!
If you are roaming in the U.S. or Mexico and cannot call, text or use your data, try the following steps:
- Make sure you have the right travel data in myLüm.
- Check how many bars you have.
- Check to see if you have data roaming turned on.
- If you are in the U.S., ensure your phone is included in the VoLTE capable list.
- Get someone you're with to text you. If you receive it but can't send texts, you may not have data.
- Call another number to check if the issue is with your number or the number you are dialing. Please ensure you are dialing the country code if required or holding the (+) sign on your dial pad as a short cut.
- Toggle Airplane mode.
- Restart your phone.
- Check the Discussion threads to see if there's an outage.
- Let the community know and one of our members will help you.
- If the community couldn't help you, raise a trouble ticket.