At Lüm, you have the freedom to bring your existing phone number along for the journey or, if you're feeling adventurous, choose a brand-new one. The choice is yours!
After signing up for Lüm, proceed by clicking Next from your Dashboard. If you're using an eSIM, feel free to continue now. However, if you're using a SIM card, follow these steps once you receive it in the mail.
Choose a New Phone Number
- Select Region from the drop down
- Select a number or click Get Me A New List
- Click Next
- Click Activate
- Click Next
- Proceed to Next Steps from the bottom of this page.
Bring Your Current Phone Number
You can port most Saskatchewan phone numbers to Lüm Mobile (if you're not sure, contact your old provider).
A few things to know before porting your number over:
- Your number must be active with your previous provider to be brought over.
- We can only bring 306 and 639 numbers to Lüm Mobile
- If there's anything owing on your other account, the port-in won't work.
- If it's a landline that's tied to your security system or Internet provider, you'll want to call them before you bring your number.
🚩Keep your old SIM in your phone to receive a text to approve the transfer.
- Enter the phone number you are porting
- Choose if the ported number is a Home Phone or Cell Phone
- Enter your address details as it appears on your current provider’s bill.
- Click Next
- Choose your current provider
- Enter your Account Number Note: IMEI is offered however not recommended for porting purposes as your provider may not have your most recent IMEI on file
- Click Ok
- Approve the text message for the port in request
- Click Refresh until you see Approved, otherwise for a list of possible errors, see Troubleshooting port-in error messages. Note: If your port failed you will also receive an email.
- Proceed to Next Steps from the bottom of this page.
🚩 Wireless number transfers usually takes a few seconds, but can sometimes take up to 2 hours to get a response from your old provider. A home phone transfer can sometimes take up to 24 hours.
Here is a video on how to port your phone number
Depending on the type of SIM you are activating
Next Steps for eSIM:
https://help.lum.ca/kb/articles/136-esim-activation-by-phone-type
Next Steps for SIM Card:
https://help.lum.ca/kb/articles/31-activating-your-sim-card
Previous Steps:
https://help.lum.ca/kb/articles/156-membership-and-data