This FAQ was made to help with common questions around SIM shipping.
I ordered a SIM but my tracking code is blank. Did I do something wrong?
Not at all! Once your SIM is ordered, you'll receive an email that confirms a SIM will be shipped to you. Our warehouse typically creates the order within 24 hours of purchase. If the tracking number is blank, it means we haven't sent it to Canada Post just yet.
Once I get my tracking code how long does it take before it arrives?
We use Canada Post Priority shipping which means your SIM order should arrive within 2 business days.
I think something is wrong with my request. Can someone take a look at it?
Yes! Submit a trouble ticket and we'll sort it out for you :)