New Lüm Members who have not yet created a membership, please start by signing up. Once you are at the eSIM activation step continue with step 1 below.
Existing Lüm Members eSIM for a New Phone: Please note that eSIM is not transferable between phones. You will need to obtain a new eSIM for each phone change. You can start by going to My Account → Switch Your Phone and continue with step 1 below.
Existing Lüm Members eSIM re-install on exiting phone: Please log into a browser from another device and start by going to My Account → eSIM QR Details. From there you can scan the QR code or get the codes manually.
- From the Dashboard click Activate eSIM OR from the left menu click eSIM Activation
- Click Next
- Click Next
- Click Finish
- Click Let's Go!
- Add the eSIM to your phone - we recommend accessing your email from another phone or computer to scan the provided QR code. This will speed up the activation process. If you don't have an extra device, you can enter the details manually by following the steps by phone type below.
🚩 If you previously had an eSIM registered with Lüm and have switched to a SIM card, please remove the eSIM from your list of SIM's in your phone.
iPhone
Please ensure your iPhone is running iOS 13.0 or above and is connected to Wi-Fi or mobile data.
- Go to Settings > Cellular > Add eSIM (or Add Cellular Plan).
- Choose Scan QR Code.
Recommended Method: Scanning the QR Code
- We recommend scanning the QR code that was emailed to you using a different device than the one you are trying to activate.
- If you choose this method, your phone will automatically add the eSIM, and the setup is complete.
Alternative Method: Entering Details Manually
- If you do not have access to another device to scan the QR code, follow these steps:
- Click the Scan QR Code option and then choose Enter Details Manually.
- Go to your account (e.g., in the app or website) and navigate to My Account > eSIM QR Details.
- Copy and paste the SM-DP+ Address and the Activation Code from the app/website into the corresponding fields on your iPhone.
Samsung
- Open Settings > Connections > SIM Card Manager
- Select Add Mobile Plan
- Select Enter Activation Code
- In the Activation Code field, copy and paste from the app or type SM-V4-062-A-GTM.PR.GO-ESIM.COM
- Follow the on-screen prompts
Google
- Go to Settings > Network & Internet
- Select SIMs
- Select Download a SIM instead (or Add SIM)
- Select Next and follow the steps
- Select Need Help at bottom of the screen
- Select Enter it manually
- Copy and paste from the app or type SM-V4-062-A-GTM.PR.GO-ESIM.COM
New Lüm Members next steps
https://help.lum.ca/kb/articles/45-choose-new-or-bring-your-current-phone-number-to-luem-mobile
New Lüm Members previous steps
https://help.lum.ca/kb/articles/156-membership-and-data