Troubleshooting & FAQs Troubleshooting

Raising a trouble ticket

We know that some issues need more support. If the Member Forum isn't able to solve your problem, you can submit a trouble ticket to our Support team.

Log into myLüm.
Click on Help in the left hand menu.
Click Raise Trouble Ticket.
Select Trouble Ticket Type: Issue
Select the category and sub category of your ticket.
Enter your ticket details and hit Submit to submit your ticket.

We recommend answering the following for your ticket details:

What exactly is happening?
When did it start?
Is it happening all the time?
Is there a workaround?

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color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .css-111qmu7-titleBarStyles-bar{height:auto;} .headerNavigation a{background:transparent !important; color:yellow;} .titleBar .css-q4odj5-titleBarNavStyles-items .css-1i2q1m9-titleBarNavStyles-link:hover{background:transparent !important;} .css-rmjqgi-button-primary-styleHelperButtonGenerator-buttonClass:hover { background: #ef4126; border-color: #ef4126; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */ @font-face { font-family: conglomeratelight-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebold-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebook; src: url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.eot); src: url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.eot?#iefix) format('embedded-opentype'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.woff) format('woff'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.svg#conglomeratebook) format('svg'); font-weight: 400; font-style: normal } .css-111qmu7-titleBarStyles-bar{height:auto;} .headerNavigation a{background:transparent !important; color:yellow;} .titleBar .css-q4odj5-titleBarNavStyles-items .css-1i2q1m9-titleBarNavStyles-link:hover{background:transparent !important;} .css-rmjqgi-button-primary-styleHelperButtonGenerator-buttonClass:hover{ background: #ef4126; border-color: #ef4126;} .footer {padding:65px 0 45px;} .footer .footer-row{align-items:flex-start;} .footer .col .col-tit{text-transform:uppercase; padding-bottom:22px;} .footer .col .col-tit a{color:#001254; font-size:14px; text-transform:capitalize; text-decoration:none; font-family:conglomeratebold-regular,Lato;} .footer .col .col-list{list-style:none; margin:0;} .footer .col .col-list li{padding-bottom:18px;} .footer .col .col-list li a{color:#001254; font-size:14px; text-transform:capitalize; font-family:conglomeratebook,Lato; text-decoration:none;} .copyright-and-policy{padding:20px 0;} .copyright-and-policy ul{display:flex; list-style:none;} .copyright-and-policy ul li{position:relative; padding-left:10px; padding-right:12px; color:#001254;} .copyright-and-policy ul li:first-child{padding-left:0;} .copyright-and-policy ul li,.copyright-and-policy ul li a{color:#001254; font-size:14px; text-transform:capitalize; font-family:conglomeratebook,Lato; text-decoration:none;} .copyright-and-policy ul li::before{content:''; position:absolute; top:0; right:0; height:15px; width:1px; background:#000; bottom:0; margin:auto;} .copyright-and-policy ul li:last-child::before{display:none;} @media(max-width:991px){ .footer .footer-row .col{padding-right:20px;} .footer .footer-row .col:last-child{padding-right:0;} .copyright-and-policy ul{flex-wrap:wrap;} }