Troubleshooting & FAQs FAQ How to's

Pausing network access

You have the ability to temporarily stop your phone from using data, calls, and texts.

A few scenarios where this would be used are:

Lost or stolen phone
Parental controls

Log into myLüm.
Click on Settings.
Click on Pause Lüm Service.

🚩 Please wait at least 1 minute before trying to resume your service!

To turn on service again, click on Resume Lüm Service.

*We don't sell phones, so we do not add your phone to the national IMEI blacklist database. You can contact the originating provider with your IMEI number to do this.*

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