At Lüm, we understand that flexibility is key to a great membership experience. That’s why we offer the convenience of prescheduling changes to your membership for when it expires. Auto Renew is recommended to ensure uninterrupted service; however, if you prefer to disable it and renew manually, no worries! If your membership has expired or your payment has failed, you can easily renew or switch to a new membership that fits your current needs. If your payment failed, remember to check your payment details before trying again.
- Log into myLüm.
- Click on Manage Services.
- Click on Membership
- Follow the remaining steps in each category below depending on your scenario
Schedule a Membership Plan Change for the Next Renewal
- Click Change Membership
- Choose your desired Membership Plan
- Click to select/unselect any desired add-ons such as voicemail
Note: Once a membership plan change is scheduled you can Cancel the scheduled change or View Details related to the change in the Membership section
Turn Auto Renew On or Off
- Click the On/Off toggle - dark means on, light means off!
Note: If auto-renew is off and your membership plan expires, click Renew to continue with the same services or Change Membership to choose a new plan.
Cancel Membership
- Click Cancel Membership
- Read and understand the message displayed
- Click Yes to continue
